Media Contact: Mahmoud Abunie, 650-730-6201
The San Mateo County Transit District (SamTrans) Board of Directors approved the same-day paratransit pilot program to become part of the suite of mobility services.
The same-day option is offered to Redi-Wheels ADA eligible customers on a space-available basis with no limits on the number of trips a passenger can request.
Same-day paratransit trips are available throughout the Redi-Wheels service area. The hours of operations are 9:30 a.m. to 6 p.m., Monday through Friday.
“We are excited to move this program forward,” said Board of Directors Chair Marina Fraser. “Paratransit riders will have the needed flexibility to get to and from their destinations with ease.”
Since the pilot program went into effect in December 2023, riders have used the same-day paratransit program for a variety of trip purposes, including medical reasons, errands, grocery shopping and social trips. The trip distance has been averaging just over four miles.
Same-day paratransit is considered a premium service and comes with a higher fare than standard Redi-Wheels trips. One-way trips cost $10 for standard fare or $8 with fare assistance.
Eligible customers can request a same-day trip by calling the Redi-Wheels reservation phone number on their paratransit ID card and following the prompts. Same-day trips are not guaranteed.
###
About SamTrans: The San Mateo County Transit District operates 74 routes and two on-demand service areas. Funded in part by a half-cent sales tax, the district also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976.
Check out our most recent Next Stop newsletter and subscribe. Also, follow SamTrans on Facebook and X.
Free translation assistance is available. Para traducción llama al 1.800.660.4287; 如需翻譯,請電 1.800.660.4287.